Refund and Returns Policy

‌Refund and Return Policy for ZitOne Stop Solutions‌

‌1. Return Eligibility‌

• Digital products (e-books, online courses, etc.) are generally ‌non-refundable‌ once accessed or downloaded.
• If you purchased an item by mistake or encountered technical issues preventing access, contact us within ‌7 days‌ of purchase for assistance.

‌2. Refund Process‌

• Submit a request via email to ‌admin@zitonestopsolutions.online‌ with:
  • Order number
  • Purchase date
  • Detailed reason for refund
• We will review your case within ‌3 business days‌ and notify you of the decision.
• Approved refunds will be processed to your original payment method within ‌7–10 business days‌.

‌3. Non-Refundable Items‌

• Products marked as "Downloaded," "Activated," or partially completed (e.g., course progress ≥10%) cannot be refunded.
• Bundles or discounted items are final sale unless defective.

‌4. Customer Support‌

• For inquiries, contact us at:
  • Email: admin@zitonestopsolutions.online
  • Phone/WhatsApp: +60172922454
  • Address: 29-3 Jalan Kuchai Maju 11, Kuchai Entrepreneus Park

‌5. Policy Updates‌
We reserve the right to amend this policy. Changes will be reflected on our website: ‌https://zitonestopsolutions.online‌.

Note: This policy aligns with our commitment to "Delicate service" and "Exquisite service and after-sales guarantee" as highlighted on our platform.